Privacy Policy

Last updated: 16.05.2025

1. Introduction

Welcome to casino-playmojo.com (referred to as “the Website,” “We,” “Us,” or “Our”). We view the protection of your personal information as a fundamental responsibility. This Privacy Policy outlines how we and our affiliates manage, collect, and defend your data in compliance with international regulations such as the GDPR and Canada’s PIPEDA. This policy applies to every touchpoint you have with our brand and digital services.

2. Age Restrictions

Our platform is built exclusively for adults aged 18 and older. We maintain a zero-tolerance policy regarding the collection of data from minors. If it comes to our attention that an underage individual has shared information with us, we will take immediate action to wipe that data from our systems.

3. Who We Are

The Website is operated by Aveazure SRL, a Costa Rican corporation (Registration No. 3-102-848946) with headquarters at Ofident, Oficina 3, 200 mts norte y 50 mts este del Centro Cultural Norteamericano, Barrio Dent, San José. We operate under License No. 940, granted by the Kahnawake Gaming Commission. As the Data Controller, Aveazure SRL determines how your information is handled. For specific privacy inquiries, our Data Protection Officer (DPO) is available at [email protected].

4. Contact Us

If you have concerns regarding your digital privacy or wish to exercise your rights, please contact our DPO at [email protected]. For general troubleshooting or site support, our customer service team is reachable via the internal chat or support email.

5. Data Categories, Usage, and Legal Framework

To provide a secure gaming environment, we process various data types under specific legal justifications:

Identity Information: Your name, DOB, and government-issued ID. Used for KYC (Know Your Customer) verification under legal and contractual obligations.
Contact Information: Physical address, email, and phone number. Used to maintain account records and provide updates based on your consent or our legitimate interest.
Financial Records: Payment details and source of wealth documents. Necessary for processing transactions and satisfying Anti-Money Laundering (AML) laws.
Activity Logs: Details of your deposits, withdrawals, and game history. Used to ensure financial transparency and meet regulatory standards.
Gameplay Analytics: Your wagering patterns and session history. This allows us to personalize your experience and uphold responsible gaming standards.
Technical Identifiers: IP addresses, device types, and geolocation. Used to protect the site from unauthorized access and optimize performance.
Marketing Preferences: Records of your opt-in status and interaction with ads. Processed based on your consent to offer tailored promotions.
Direct Communications: Records of your support tickets and chats. Processed to improve our service quality.

6. Data Sources

While most information is provided by you directly, we also verify your details through external financial institutions, AML/PEP screening tools, and regulatory safety databases to ensure full compliance.

7. Data Retention

We store your data only for as long as required to fulfill our service or legal duties. Specifically, AML regulations require us to keep personal data for a minimum of 5 years after an account is closed. We cannot delete data that is still subject to these legal retention periods.

8. Third-Party Sharing

Your data may be shared with specific categories of partners, including:

Game & Payment Providers: To facilitate the actual gaming experience and move funds.
Security & Verification Tools: To prevent fraud and confirm identity.
Marketing Affiliates: Only when you have provided explicit consent.
Regulatory Authorities: When required by law to report activity or comply with audits.
Professional Advisors: Such as lawyers or auditors who help us manage risk and legal claims.

9. Global Data Transfers

When your data crosses borders (specifically outside the EEA or Canada), we apply Standard Contractual Clauses (SCCs) to ensure your information receives a level of protection equivalent to local laws.

10. Your Legal Rights

As a user, you hold specific rights regarding your data:

Access: You can request a copy of the data we hold.
Rectification: You can ask us to correct inaccurate details.
Erasure: You can request data deletion when we no longer have a legal reason to keep it.
Objection: You can challenge processing based on “legitimate interest.”
Portability: You can request a transfer of your data to another service provider.
Withdrawal: You can revoke your marketing consent at any time through your settings. To protect your security, we will verify your identity before processing these requests.

11. Automated Decision-Making

casino-playmojo.com does not use fully automated systems to make decisions that have a significant legal impact on you. Human oversight is involved in all major account actions.

12. Security Protocols

We utilize a defense-in-depth approach to security:

Physical Protection: Data is stored in high-security data centers with strict entry controls.
System Integrity: Unique IDs and encrypted authentication protect against unauthorized digital access.
Access Control: Employees only access the data necessary for their specific role.
Ongoing Monitoring: Our DPO and technical teams regularly audit our systems for vulnerabilities.

13. Policy Updates

This policy may be updated to reflect new laws or features on the site. Material changes will be highlighted to you directly. The most current version is always available here on our website.